1. Who We Are

TechyOctopus is a digital marketing agency headquartered in Chittagong and Dhaka, Bangladesh. We provide services including social media marketing, SEO, graphic design, web development, e-commerce solutions and content marketing.

Contact: [email protected] | +880 1816-504249 | SS Khaled Road, Chittagong, Bangladesh

2. Information We Collect

We collect information you provide directly to us and data gathered automatically when you use our website or services.

2.1 Information You Provide

• Contact information: Name, email address, phone number, company name
• Communication data: Messages, enquiries and feedback you send us
• Service data: Information about your business, brand assets, social media accounts and marketing goals that you share with us
• Payment information: Billing details (processed securely — we do not store full payment card data)
• Account credentials: Login details for platforms we manage on your behalf (stored securely and only used for agreed services)

2.2 Automatically Collected Data

• Usage data: Pages visited, time spent, referring URLs, browser type and device information
• IP address: Used for security and analytics purposes
• Cookies: See our Cookie section below
• Analytics data: Via Google Analytics and Facebook Pixel (see Section 7)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage and improve the digital marketing services you have engaged us for
• To communicate with you about your projects, reports, invoices and updates
• To respond to enquiries and provide customer support
• To send you service-related notifications and important policy updates
• To send marketing communications (only with your consent — you may unsubscribe at any time)
• To comply with legal obligations and protect our legitimate business interests
• To analyse website usage and improve our online presence
• To prevent fraud and ensure the security of our services

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: To fulfil our service agreements with you
• Legitimate interests: For business operations, security and service improvement
• Consent: For marketing communications and cookies (where required)
• Legal obligation: To comply with applicable laws

5. Sharing Your Information

We do not sell, rent or trade your personal information. We may share data only in the following circumstances:

• Service partners: Trusted third-party tools we use to deliver services (e.g. Google Workspace, Meta Business Suite, Canva, hosting providers) — only to the extent necessary
• Analytics providers: Google Analytics, Facebook Pixel — subject to their own privacy policies
• Legal requirements: When required by law or to protect our rights
• Business transfers: In the event of a merger or acquisition, with appropriate data protection measures

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and gather analytics data.

Types of Cookies We Use

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Third-Party Platforms

Google Services

We use Google Analytics to understand how visitors interact with our website. Google may collect data as described in Google's Privacy Policy. You can opt out via Google Analytics Opt-out.

Meta (Facebook & Instagram)

We use Facebook Pixel on our website for advertising and analytics purposes. This is governed by Meta's Privacy Policy. You can manage your ad preferences in your Facebook settings.

When we manage your social media pages, we access your page data as a Business Manager. We handle this data solely to deliver your agreed services.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Client account data: Retained for the duration of the contract plus 3 years
• Contact enquiries: 2 years from last contact
• Financial records: 7 years as required by Bangladeshi law
• Analytics data: As per Google/Meta platform policies (typically 14–26 months)

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. These include:

• Secure, encrypted communication channels
• Access controls — only authorised team members access client data
• Regular security reviews and password management practices
• Secure storage of credentials and sensitive client assets

10. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal requirements)
• Objection: Object to processing of your data for marketing purposes
• Portability: Request transfer of your data in a structured format
• Withdrawal of consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at [email protected] or call +880 1816-504249.

11. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related questions or to exercise your rights:

• Email: [email protected]
• Phone: +880 1816-504249
• WhatsApp: wa.me/8801816504249
• Address: SS Khaled Road, Chittagong & Dhaka, Bangladesh